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Preparing for someone else to deal with us on your behalf

Some members may need help from a relative, friend, or carer when dealing with us – either now or in the future. Find out how you can authorise someone to do this through a Letter of Authority, Power of Attorney or by giving verbal authority. 

Ways we can support members with specific needs

We understand that some of our members may need some extra help from time to time. We have a number of ways we can make things easier for you if you’re living with issues with your physical or mental health.

More Hampshire decisions confirmed

In our recent update about progress on uncapping PPF compensation, we still had to finalise whether to put a six-year time limit on arrears payments due to PPF and FAS pensioners. This followed the Court of Appeal’s judgments on the methodology for implementing the ECJ’s Hampshire decision and the PPF compensation cap. The Department for Work and Pensions (DWP) and our Board have now finalised those decisions.

Next phase begins after ECJ ruling in Hampshire

We’ve previously announced that we’d started making increased payments to all pensioners who were most affected by the Court of Justice of the European Union’s (ECJ or CJEU) ruling, because they were subject to the PPF compensation cap (either the standard cap, or the long service cap), which on its own had reduced their benefits to less than 50% of those they had accrued.

Where we are with the European Court of Justice ruling

Since our last update in December new court proceedings have started against us, seeking to challenge, among other things, our intended approach for calculating any increases due to our members as a result of the ruling.

Removing the compensation cap and paying arrears

In July 2021 the Court of Appeal ruled the PPF compensation cap was unlawful on the grounds of age discrimination. They supported our approach to increasing payments to PPF and FAS members following the 2018 European Court of Justice judgment in the Hampshire case. We’ve been working on how to implement it.

How to check if a communication from us is genuine

Throughout the calendar year, we frequently touch base with our members. If you’re ever unsure whether a communication, such as an email or letter, is genuinely from us, or whether it’s a potential scam, call us on 0330 123 2222.

Outcome of the 2021/22 levy consultation

Our consultation setting out our plans for the 2021/22 levy rules closed on 24 November. We’re confirming key decisions before we publish the formal levy rules in January.

Worried about your Biwater pension?

We understand this is a very difficult time but if you're a member of the Biwater Retirement and Security Scheme you can be assured that your pension is protected by us.

We’ve published our Sustainability Report 2024/25

We’ve published our first Sustainability Report, bringing together our responsible investment, climate change and operational sustainability actions into one report.