Under the act you have the right to ask us for information you think we might have. Anyone can request information, you don’t have to live in the UK or be a UK citizen to do this.

This doesn’t include information about your own data because that’s available under Data Protection Regulation – you can find out more about that here.

Published information

Before you make a freedom of information request, it’s best to check if the information you need is already available.
 
You can find all our published information in our publication scheme, which is regularly updated and easy to access.
 
We try to provide requested information free of charge but sometimes we do have to charge for expenses like postage, photocopying, tapes or disks.  
 
You can find out more about freedom of information on the Information Commissioner’s website.

How to make an information request

You need to put your request in writing with a clear description of what you’re looking for. Don’t forget to include your full name and address so we can get back to you.  
 
We recommend you mention in your request that you’re making it in connection with the Freedom of Information Act.
 
You can: 

  • Post to: Data Protection Officer, PPF, Renaissance, 12 Dingwall Road, Croyden, CR0 2NA
  • Call us: 0330 123 2222
  • Textphone: 0845 600 2542 - if you’re deaf or speech or hearing impaired
  • Email: [email protected]

 
Please note that if you do decide to call us, you’ll still have to put your request in writing
 
We try to answer all requests within 20 working days of receiving them.