Get levy help and support

Find out where to go for help with your specific levy queries.

Speak to the right person

Whether you prefer to call or email, we’re always happy to hear from you and answer any questions you might have about your levy payments, contact the levy customer support team on:

Phone: 0345 600 2541(option 3)
Email: [email protected]

If you’ve received your levy invoice and have a query:

Email: [email protected]

To submit a formal review or to query a current review:

Levy review application form
Email: [email protected]

Contact D&B for help with your pension protection score:

Phone: 0345 600 2541 (option 2)
Email: [email protected]

Visit the portal 

How to make a complaint:

If you have concerns about any aspect of our service please get in touch with us so we can resolve it as soon as possible.

Phone: 0330 123 2222

Email: [email protected]

International Callers: +44 (0)20 8633 4902


PO Box 254,


NR18 8DN


Help with a specific levy year

If you need help with a specific levy year, you’ll find helpful guidance here:

Levy year 2020/21
Levy year 2021/22