For many people, their first contact with us will be via this website. By using the World Wide Web Consortium (W3C) accessibility guidelines, we’re trying to make our website as open and accessible as possible.

This accessibility statement applies to the PPF.

This website is run by the PPF. We want as many people as possible to be able to use this website. That means you should be able to:

  • resize text to 200% without loss of content or function
  • change text spacing
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader – including the most recent versions of JAWS, NVDA and VoiceOver.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some website content relies solely on color to communicate information
  • some pages contain elements with a duplicate ID

Take a look at some of our suggestions to help improve your access to the information on this website.

You can move between different pages on the website by:

  • Using the menu at the top of the page
  • Clicking on the links in the sidebar of most pages

Or you can use the sitemap - you’ll find at link to it at the bottom of every page, to quickly access all the pages on the site.

Font size

You might find it easier to use a larger font size. To increase or decrease the font size on our web pages:

  • Press and hold the control button (Ctrl) while using the mouse wheel to change the font size
  • Or you can press and hold Ctrl and use the + and – keys on your keyboard to change the size
  • Simply press Ctrl and 0 to return to the original size

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We aren't currently accepting documents by post. We’ll consider your request and get back to you in one month.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, call our resolutions team on 03301232222 or email [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We’re committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:

WCAG 3.1.1 Language of Page - PDF's may not have natural language specified.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By May 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared in September 2021. It was last reviewed on 1 November 2021.

This website was last tested on 28 October 2021. The test was carried out by Nudge Digital.

What pages were tested?

A number of sample of pages were reviewed using automated testing as part of the accessibility test. 

We ensured that each unique page template that is available to website content editors was covered as part of this review. Additionally, other unique pages that are present on the site and have their own distinct page elements were tested.

We selected pages that are representative of the type of content included throughout the website.

Both pages accessible by anonymous public users and authenticated users were tested.

In total 51 pages were included in the test.

Download and print a Letter of Authority (LOA) on our member site.

If you’d like to learn more about the W3C guidelines that we’ve used, please visit: