Opening hours

Due to COVID-19 most of our staff are working from home so please don't send post to our Croydon postal address. Please scan and email the document to the appropriate email address detailed below and someone in the relevant team will get back to you.

As always, if you consider additional security is required please password protect your documents and call the relevant customer service team to provide the password.

On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday. 

I’m a PPF or pension scheme member / I’m representing a PPF or pension scheme member

If you’re a member, take a look at our member website. You might find the answer you're looking for right away.

Telephone Number
0330 123 2222
Email Address
[email protected]
International Callers
+44 (0)20 8633 4902
Postal Address
PO Box 254
Wymondham
NR18 8DN
I would like to make a complaint

If you have concerns about any aspect of our service please get in touch with us so we can resolve it as soon as possible.

Telephone Number
0330 123 2222
Email Address
[email protected]
International Callers
+44 (0)20 8633 4902
Postal Address
We aren't currently accepting documents by post.