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How can we help?

Whether you prefer to call or email, we’re always happy to hear from you and help answer any questions you might have.

Opening Hours

On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday.

If you’re a member, take a look at our member website. You might find the answer you're looking for right away.

To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal data.

Telephone Number

0330 123 2222

Email Address
[email protected]
International Callers
+44 (0)20 8633 4902
Postal Address
PO Box 254
Wymondham
NR18 8DN


If you’re a member, take a look at our member website. You might find the answer you're looking for right away.

To keep data safe, we’re asking you not to email us with any forms that contain personal data or with any changes you want to make to your personal data.

Telephone Number 0330 678 0000 
Email Address
[email protected]
International Callers
+44 (0)20 8406 2121
Postal Address
PO Box 287
Wymondham
NR18 8EZ

If you have a specific query about the levy, you’ll also find helpful answers in our levy help and support pages.

Telephone Number 0345 600 2541
Email Address
[email protected]
International Callers
+44 (0)20 8633 4900
Postal Address Levy Customer Support Team
The Pension Protection Fund
Renaissance
12 Dingwall Road
Croydon
Surrey
CR0 2NA

If you have concerns about any aspect of our service please get in touch with us so we can resolve it as soon as possible.

Telephone Number 0330 123 2222
Email Address [email protected]
International Callers +44 (0)20 8633 4902
Postal Address PO Box 254
Wymondham
NR18 8DN

To notify us of the passing of a PPF member, please fill out our online PPF bereavement notification form. Or call us on 0330 123 2222 or +44 (0)2086334902.

To notify us of the passing of a member of the Financial Assistance Scheme (FAS), please fill out the FAS bereavement notification form. Or call us on 0330 678 0000 or +44 (0)208 406 2121.

We're also part of the Government's Tell Us Once service. Find out more about using Tell Us Once in our news story or on the Government's website.

Anyone can contact us using the free online British Sign Language interpreting service, SignLive. 

To do so, you need to register for SignLive through the SignLive website or app. You can then contact us via SignLive and our team will be connected to an interpreter who relays the call to us. 

Find out more about contacting us through SignLive.

Do you have a general question? We’re here to help. 

Telephone Number 0345 600 2541 
Email Address  [email protected]
International Callers  +44 (0)20 8633 4902
Postal Address PO Box 254
Wymondham
NR18 8DN