Opening hours

Due to COVID-19 most of our staff are still working from home so please don't send post to our Croydon address.

On normal working days, lines are open from 9.00am to 5.30pm, Monday to Friday. 

I’m a PPF or pension scheme member / I’m representing a PPF or pension scheme member

If you’re a member, take a look at our member website. You might find the answer you're looking for right away.

Telephone Number
0330 123 2222
Email Address
[email protected]
International Callers
+44 (0)20 8633 4902
Postal Address
PO Box 254
Wymondham
NR18 8DN
I have a question about my levy or invoice

If you have a specific query about the levy, you’ll also find helpful answers in our levy help and support pages.

Telephone Number
0345 600 2541
Email Address
[email protected]
International Callers
+44 (0)20 8633 4900
Postal Address
We aren't currently accepting documents by post. Documents should be sent electronically to the relevant email address.
I would like to make a complaint

If you have concerns about any aspect of our service please get in touch with us so we can resolve it as soon as possible.

Telephone Number
0330 123 2222
Email Address
[email protected]
International Callers
+44 (0)20 8633 4902
Postal Address
We aren't currently accepting documents by post.