As a result of your feedback, the challenges presented by COVID-19 and our own desire to reduced our carbon footprint we’re now offering you the choice to receive your invoices electronically.
If you’re a scheme trustee(s) or authorised scheme managers you can give consent by completing our paperless invoice consent form.
To help you, we’ll be issuing paper invoices and also issuing an electronic version to the ‘levy contact’ email address (or other contact in the absence of a levy contact) listed on TPR’s Exchange database.
Why do we need your consent?
We’re required by legislation to have the consent of scheme trustees or scheme managers to receive notification of your scheme’s levy in an electronic format.
What contact details will be used when sending an electronic invoice?
We’ll send electronic invoices to the levy contact submitted in the scheme annual return. This information is held in the Pensions Regulator’s Exchange database. If no levy contact is listed in Exchange, we will send the invoice to the scheme contact or trustee contact email address(es).
How will I receive my electronic invoice?
Your electronic invoice will be sent securely via a system called Mimecast. Mimecast is a cybersecurity provider that we use to make emails we send you more secure and to bolster our cyber resilience.
The first time you receive an electronic invoice you will receive two emails from ‘[email protected]’, one to notify you that you have received a secure message; and one to ask you to set a password to access your secure messages.
Once your password is set, you can use it for future secure electronic invoices sent to you.
Can I modify or withdraw my consent to paperless invoicing?
Consent can be modified or withdrawn at any time by sending an email to [email protected] or by telephone on 0345 600 2541. You’ll need to confirm which scheme, or schemes, you’re modifying or withdrawing consent for.
Please include the PSR number of the scheme and the capacity under which you are withdrawing the consent. Only scheme trustees or authorised scheme managers can give, modify or withdraw consent.
Does giving consent alter the payment terms of the invoice?
No. Consent only changes the method under which we can deliver the invoice. Payment terms will remain as displayed on the invoice itself.
Is consent used for any other purposes?
No. Your consent will only be used to change the method under which we deliver the invoice.
Can I choose to keep receiving my paper invoice instead?
Yes. But we believe it’ll be quicker and easier to keep track of your invoice by receiving it electronically, and hope you’ll agree to help us reduce our carbon footprint.