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If you’re a member of the Arcadia Group Pension Scheme or the Arcadia Group Senior Executives Pension Scheme, here’s what to do and who to call if you have questions about your pension.

You can visit to see the most up to date information on your pension scheme. Alternatively, you can contact the scheme administrators.

For all general queries and updates to personal records:

Telephone: 0117 942 0080
Email: [email protected]

For questions related to us and the impact on benefits of being in PPF Assessment:

Telephone: 0345 646 0061

Lines are open Monday to Friday, 9am – 5pm, with voicemail operating outside of these times.

How we help our members

Find out more about how we protect your pension