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Have you taken The Purple Book survey?

Following the release of The Purple Book 2019, we recently sent out a survey to all those who have downloaded it.

How our TrainingMark has improved the customer experience

Our customer satisfaction results are currently at 97%, and we continually strive to improve this score. 

We’ve reached 1000 schemes

The Carillion Rail (GTRM) Pension Scheme has become the 1000th pension scheme to transfer to us since we were established in 2005. 

Letting someone else deal with us on your behalf

If you’d like someone else to deal with us on your behalf, you can send us a Letter of Authority or a Power of Attorney.

Ways we can support members with specific needs

We understand that some of our members may need some extra help from time to time. We have a number of ways we can make things easier for you if you’re living with issues with your physical or mental health.

Retire online in advance

If you’re over 55 and are yet to claim any of your PPF compensation, you can now retire online up to three months in advance.

Our new partnership with Dun & Bradstreet

Today marks the start of our new levy insolvency risk partnership with Dun & Bradstreet (D&B), and a range of new services we’ve developed with them. 

We've joined the Race at Work Charter

On 1 December 2019, we became an official signatory of the Business in the Community Race at Work Charter. This is a fantastic achievement by our Race Action Group.

Another win for us

Congratulations to Barry Kenneth and our Investment team on their fantastic win in the Best UK Pension Fund category. 

Help for members living with dementia

We want to make sure we’re doing everything we can to support all our members, so please let us know if you, or someone you care for, need a helping hand when it comes to managing personal details or payments.