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Our approach to member engagement and continuous improvement

In this blog, our Chief Customer Officer, Sara Protheroe, shares how we engage with our members to get regular feedback to continually improve our services.

Validating your beneficiary nominations on our member website

Last year we launched our new online nomination process, which makes it quicker and easier for beneficiaries to begin receiving payments after a member dies.

PPF confirms zero levy for 2025/26

The Pension Protection Fund (PPF) has today announced that it will not charge a conventional PPF levy this year (2025/26). The move will benefit c.5,000 defined benefit (DB) schemes in the UK, saving them and their sponsoring employers collectively £45m.

We're not charging a PPF levy for 2025/26

We're not charging a PPF levy for 2025/26, marking a significant milestone in our journey to financial self-sufficiency. 

PPF make new £60m investment in landmark UK water infrastructure project

The Pension Protection Fund (PPF) has completed a £60 million investment in the Haweswater Aqueduct Resilience Programme (HARP), a once-in-a-generation project to secure the long-term supply of clean water to 2.5 million people across Greater Manchester and Lancashire.

Using Tell Us Once to report a bereavement

We’re part of the government’s Tell Us Once service. This service allows people to report a death to most government departments in one go.

2025/26 PPF levy invoicing on hold

We’re informing our levy payers that we’re putting the 2025/26 PPF levy invoicing on hold and expect to provide a further update this Autumn.

Reflecting on our progress and new DEI strategy

In this blog, our Chair, Kate Jones, shares more on the progress we’ve made so far and how our new DEI strategy will push us even further.  

Worried about your Biwater pension?

We understand this is a very difficult time but if you're a member of the Biwater Retirement and Security Scheme you can be assured that your pension is protected by us.

PPF marks 20 years of protection and achievement in its 2024/25 Annual Report

The Pension Protection Fund (PPF) has today published its 2024/25 Annual Report and Accounts, marking its 20th anniversary with a year of strong financial performance, continued customer service excellence, and enduring commitment to serving its members, levy payers, and the wider pensions industry.