If you’d like someone else to deal with us on your behalf, you can send us a Letter of Authority or a Power of Attorney.
Letter of Authority – allows someone else to deal with us on your behalf for up to a year at a time. There’s a template form on our member website, or we can post one to you.
Power of Attorney – a legal document that lets you appoint one or more people to make decisions on your behalf. You don’t need to get a solicitor to do this. You can make or register a lasting power of attorney on the GOV.UK website.
We can also accept verbal authority for someone else to deal with us on a call, provided you’re there to answer some security questions.