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Our approach to member engagement and continuous improvement

In this blog, our Chief Customer Officer, Sara Protheroe, shares how we engage with our members to get regular feedback to continually improve our services.

Cookies on this website

What are cookies? Cookies are files saved on your phone, tablet or computer when you visit a website.�They store information about how you use our website, such as the pages you visit. The main reason we use cookies is to:

Data protection

Our members’, levy payers’ and employees’ data are of paramount importance to us. So we invest heavily in data protection.

Scheme trustees

We work with scheme trustees and their advisors when a sponsoring employer is in financial distress or facing a major change or ‘event’ – such as a restructuring arrangement or potential insolvency – which might trigger the entry of an eligible scheme into PPF assessment. 

Our four sustainability goals

Making a difference through four sustainability goals.

Our panels and frameworks

Our panels of expert firms are here to help schemes through assessment as quickly as possible.

The Pension Protection Fund (PPF) announces the publication of its first Sustainability Report

The Pension Protection Fund (PPF) is delighted today to share its first Sustainability Report, bringing together our responsible investment, climate change and operational sustainability actions into a single publication.

We’ve published our Sustainability Report 2024/25

We’ve published our first Sustainability Report, bringing together our responsible investment, climate change and operational sustainability actions into one report.

Sharing your compensation after divorce

If you’re a PPF member, getting divorced or dissolving a civil partnership may result in a court order which splits your compensation. This is called a compensation sharing order.

Our responsible investment strategy

We manage environmental, social and governance (ESG) risks to protect and enhance the value of our investments. By acting as a responsible and vigilant asset owner and using our influence as a major institutional investor, we encourage best practice from the top down and bottom-up. We believe it's vital we demonstrate a robust and effective approach to RI, and we see the integration of material ESG issues as an essential part of the investment process.