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Ways we can support members with specific needs

We understand that some of our members may need some extra help from time to time. We have a number of ways we can make things easier for you if you’re living with issues with your physical or mental health.

How to check if a communication from us is genuine

Throughout the calendar year, we frequently touch base with our members. If you’re ever unsure whether a communication, such as an email or letter, is genuinely from us, or whether it’s a potential scam, call us on 0330 123 2222.

Validating your beneficiary nominations on our member website

Last year we launched our new online nomination process, which makes it quicker and easier for beneficiaries to begin receiving payments after a member dies.

Schemes we look after

Here you'll find a list of schemes we're assessing and those that have either already transferred to us or been withdrawn.

Our approach to member engagement and continuous improvement

In this blog, our Chief Customer Officer, Sara Protheroe, shares how we engage with our members to get regular feedback to continually improve our services.

Data protection

Our members’, levy payers’ and employees’ data are of paramount importance to us. So we invest heavily in data protection.

Scheme trustees

We work with scheme trustees and their advisors when a sponsoring employer is in financial distress or facing a major change or ‘event’ – such as a restructuring arrangement or potential insolvency – which might trigger the entry of an eligible scheme into PPF assessment.