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We aim to embed diversity, equity and inclusion across all levels of our organisation

We celebrate diversity in all forms through the multiple events and discussion groups that take place on a regular basis. Our DEI focus areas are: gender, ethnicity, disability, social mobility and LGBTQ+ inclusion. 

 

Our community groups are safe spaces for our colleagues to share experiences, insights and perspectives. The groups also drive initiatives that make our workplace inclusive and welcoming for everyone.

  • Christian Fellowship Group
  • Diverse Ability Action and Awareness Group
  • Empowering Women
  • Islamic Circle
  • Kaleidoscope
  • Menopause Cafe
  • Men's Network Group
  • Race Action Group
  • Working Families Alliance

We're a signatory of the Business in the Community Race at Work Charter, a commitment to improve equality of opportunity in the workplace.

We're working to tackle the barriers that ethnic minorities face in the workplace and have set representation targets for the organisation and senior management positions specifically. Our ethnicity pay gap reports are published annually so we can continue to set new and ambitious targets.

As well as providing opportunities for an individual’s personal development, we believe that apprenticeships benefit our organisation by improving the diversity of our workforce and developing skills that meet our future needs.

By growing our own diverse talent through our apprenticeship programmes, we're tackling our gender and ethnicity pay gaps.  

Our AXA Health Employee Assistance Programme is available for colleagues to get support at any time. All of our line managers undergo mental health training to learn how to recognise the associated signs, symptoms, and behaviours of common mental health issues.

We also have six mental health first aiders across the organisation who act as a point of contact for an employee who is experiencing a mental health issue or emotional distress.

Our accreditation as a Disability Confident Leader is the highest level of accreditation of the Disability Confident Scheme. It recognises our success in employing and retaining people with disabilities and long-term health conditions.

Our commitment under the scheme is to continually build on the support we provide for these candidates and employees.

We choose to report on being a Disability Confident Leader.

The Employee Liaison Committee is an elected body of employees for every directorate. The members give and receive feedback on key areas of interest or concern and take responsibility to ensure that issues are raised with the right people and resolved.

They also manage the social fund and arrange events throughout the year to further promote employee engagement.

We’re proud to be a signatory of the Women in Finance Charter, a commitment led by HM Treasury and supported by firms across the sector to build a more balanced and fair financial services industry. As part of this, we set internal targets for gender diversity in senior management and report on our progress annually. 

Our long-term goal is to achieve and sustain gender parity – 50% female representation in senior leadership – by 2028. We are pleased to confirm that, as of August 2025, we’ve exceeded this milestone, with 54% female representation in our senior leadership team.

Our initial target was to reach 40% female representation in senior management by 2021, which we achieved a year early in 2020. We then raised our ambition to 45% by the end of 2023. While we didn’t meet this by the original deadline, we extended the timeframe to March 2025 to align with our strategic cycle, and reached 48% in August 2024.

We’re proud of this progress, but we remain focused. With a relatively small senior leadership population, even minor changes can shift the balance. That’s why our priority is to sustain this progress through to 2028, in line with our Diversity, Equity and Inclusion (DEI) strategy, by continuing to develop and support our pipeline of female talent.

We’re actively working towards an industry-recognised menopause friendly accreditation by an external expert panel. Accreditation as a menopause friendly employer will reflect our ongoing commitment to our employees.

We’re preparing for this accreditation through collaboration at all levels. We're building on our existing online resources for employees, training menopause champions across our organisation, increasing the flexibility for managing attendance and workplace adjustments where we can, as well as providing support and connection through an internal menopause community. 

Pension Age Awards 2024

Pensions Age Awards 2024 - Shortlisted for the diversity award 

Women in Pension Awards 2023

Women in Pensions Awards 2023 - Shortlisted for the organisational award for supporting diversity

We've launched our three-year Diversity, Equity and Inclusion strategy 2025-28, that builds on our previous Diversity and Inclusion strategy, to help us further embed equity within our organisation and support more aspects of our employees identities.