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saraprotheroe chiefcustomerofficer ppf


As the leader of our Scheme and Member Services directorate, Sara is responsible for overseeing the assessment and transfer of pension schemes to the PPF, and looking after more than 400,000 PPF and FAS members.

“Having been involved in creating the PPF, and having met members who lost pensions before we existed, I’m exceptionally proud of what we do, and committed to ensuring that we deliver outstanding customer service.”

Sara’s experience

Before being appointed as Chief Customer Officer, Sara was our Director of Strategy and Policy. She had responsibility for developing strategy and policy in relation to all aspects of the PPF, including the levy.

Before joining us as a founding employee in 2005, Sara undertook a number of roles in the DWP, including Private Secretary to a former Pensions Minister, the late Malcolm Wicks, and was a pivotal member of the DWP team who designed the PPF.

Sara was awarded an OBE in October 2020 for services to pensioners.