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How to check if a communication from us is genuine

Throughout the calendar year, we frequently touch base with our members. If you’re ever unsure whether a communication, such as an email or letter, is genuinely from us, or whether it’s a potential scam, call us on 0330 123 2222.

Worried about your Biwater pension?

We understand this is a very difficult time but if you're a member of the Biwater Retirement and Security Scheme you can be assured that your pension is protected by us.

We’ve published our Annual Report 2024/25

Today, we’ve published our Annual Report and Accounts 2024/25, which looks back at our achievements throughout our 20th year. 

Lowering our operational emissions through technological change

Sustainability lies at the heart of our decision making and has been a priority throughout our recent digital transformation.

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Make sure we have your address

Target Professional Services is the company we use to help us keep up to date with our members.

How to pay your levy

You have 28 days to pay the levy after receiving your invoice. Find out how to pay the levy.

Understanding your invoice

Find out how we get information about your scheme and download our levy guide to help you understand your invoice.

Insolvency risk scores

Use our portal to check the insolvency risk scores used to calculate your levy invoice.