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We’ve published our latest strategic plan
By achieving the goals set out in our last strategic plan, we’ve built strong foundations to protect our members going forward. Our 2022-25 Strategic Plan sets out our priorities for the next three years. We've also published our new Business Plan for 2022/23.How our TrainingMark has improved the customer experience
Our customer satisfaction results are currently at 97%, and we continually strive to improve this score.We’ve reached 1000 schemes
The Carillion Rail (GTRM) Pension Scheme has become the 1000th pension scheme to transfer to us since we were established in 2005.Preparing for someone else to deal with us on your behalf
Some members may need help from a relative, friend, or carer when dealing with us – either now or in the future. Find out how you can authorise someone to do this through a Letter of Authority, Power of Attorney or by giving verbal authority.Ways we can support members with specific needs
We understand that some of our members may need some extra help from time to time. We have a number of ways we can make things easier for you if you’re living with issues with your physical or mental health.How to check if a communication from us is genuine
Throughout the calendar year, we frequently touch base with our members. If you’re ever unsure whether a communication, such as an email or letter, is genuinely from us, or whether it’s a potential scam, call us on 0330 123 2222.We’ve published our Sustainability Report 2024/25
We’ve published our first Sustainability Report, bringing together our responsible investment, climate change and operational sustainability actions into one report.We’re celebrating one year of charity partnership with Lives Not Knives
We've been supporting local charity, Lives Not Knives, for one year. They work to prevent knife crime, serious youth violence and school exclusions in Croydon and London.Our statement on the government's response to the 'Options for Defined Benefit schemes' consultation
Today, the Department for Work and Pensions have published their response to the 'Options for Defined Benefit schemes' consultation which ran last year.
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