By achieving the goals set out in our last strategic plan, we’ve built strong foundations to protect our members going forward. Our 2022-25 Strategic Plan sets out our priorities for the next three years. We've also published our new Business Plan for 2022/23.
Our four key priorities include: meeting new challenges with brilliant service; excellence in asset and liability management; making a difference; and transforming ways of working using enhanced technology.
Oliver Morley, our Chief Executive Officer, said: “We want to hold ourselves accountable for delivering on our new strategic priorities and we’ll transparently measure and report on their progress each year in our Annual Report and Accounts.”
The plan sets out our commitments to delivering brilliant service to members, ensuring they receive the right compensation. We’ll also complete the review of our funding strategy and publish it later this year.
We’ll be publishing a sustainability strategy, building on our market-leading approach to responsible investment and response to climate change and diversity & inclusion. And our IT transformation will continue to improve our digital services for members and levy payers.
“We’ll continue to invest in and improve our services to our members and levy payers so we can sustainably deliver high levels of satisfaction, and remain as efficient as possible,” said Oliver.