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Ways we can support members with specific needs

We understand that some of our members may need some extra help from time to time. We have a number of ways we can make things easier for you if you’re living with issues with your physical or mental health.

How to check if a communication from us is genuine

Throughout the calendar year, we frequently touch base with our members. If you’re ever unsure whether a communication, such as an email or letter, is genuinely from us, or whether it’s a potential scam, call us on 0330 123 2222.

Data protection

Our members’, levy payers’ and employees’ data are of paramount importance to us. So we invest heavily in data protection.

Our four sustainability goals

Making a difference through four sustainability goals.

We’ve published our Sustainability Report 2024/25

We’ve published our first Sustainability Report, bringing together our responsible investment, climate change and operational sustainability actions into one report.

Our responsible investment strategy

We manage environmental, social and governance (ESG) risks to protect and enhance the value of our investments. By acting as a responsible and vigilant asset owner and using our influence as a major institutional investor, we encourage best practice from the top down and bottom-up. We believe it's vital we demonstrate a robust and effective approach to RI, and we see the integration of material ESG issues as an essential part of the investment process.

Reporting and investing transparently

Read our annual Responsible Investment and Climate Change reports

CV Writing Skills

CV Writing: Top tips every job hunter should follow

S120 Support

Support information for s120 users having issues accessing or completing the process.

Our first member to retire online

Janet Waddicor was our first member to retire online and shares her experience.