Our D&I strategy outlines our commitment to being Disability confident and what we’re doing as an organisation to support staff and employees. Here are some of our achievements over the last year.

Confident Leader Status

We achieved our Disability Confident Leader status in October 2020, over a year earlier than planned. It makes us an employer of choice for people with disabilities who might otherwise be struggling to find employment.

Employees by Disability

31 of our employees identify themselves as having a disability. We’re doing more work to increase people declaring that they have a disability or long-term health condition in our employee surveys.

Engagement Survey

The results from our 2021 Engagement Survey shows excellent progress, and we’re pleased that 88 per cent would recommend our organisation to friends or family as a great place to work.

83 per cent of those with a disability or long-term health condition believe our workplace culture allows them to be themselves. 

81 per cent of those with a disability of long-term health condition feel able to speak up and that we actively encourage diversity in all aspects.

79 per cent of those with a disability or long-term health condition can see the difference that we’re making within Diversity and Inclusion.


We’ve made sure that every advert has Disability Confident Leader status added, including the logo and a statement around our commitment.

We’re attracting a more diverse candidate pool for our vacancies from those with a disability or long-term health condition, and have seen an uptake in candidates being interviewed and offered roles compared to the previous financial year.

102 of hiring managers or interview participants have gone through inclusive recruitment e-learning before they conduct recruitment activities. We’ve also provided managers with reasonable adjustment guidelines to ensure all adjustments are in place from the interview process through to joining.

We’ve also adapted our recruitment processes for apprentices by removing the need for CVs. This approach enables the candidate to talk about why this apprenticeship appeals to them and supports those with a disability.

Mental Health First Aid

Understanding mental health issues and promoting openness within our organisation is crucial to supporting our workforce. 

We currently have eight trained Mental Health First Aiders who are on-hand to support our employees when they are struggling or in need of advice and support.

We also offer Mental Health at Work training for all People Managers. All of our managers go through mental health training within their first six months of joining, providing tools and guidance to effective communication with their team members.

Health, Wellbeing and Support

As well as our company funded health benefits, employees have access to support from Access to Work, Appa Me Ltd and our 24-hour employee assistance programme. 

We host regular activities and events, and share internal communications to raise awareness of disability and long-term health conditions. This includes our employee lunch & learns, coaching opportunities, webinars and employee spotlights. 

Practical adjustments have also been made to the office and work stations to support those with disabilities so they can work efficiently.